Terms used across the S.O.S. app, website and provider network.
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Published by S.O.S. — Superheros On Standby · Updated
Glossary
Acceptance
The moment a qualified SUPERHERO agrees to take a mission. A request is not assigned before acceptance.
Dispatch-ready
The status of a SUPERHERO who has completed required verification and can receive mission offers.
GDOT HERO
Highway Emergency Response Operators, a Georgia Department of Transportation program on metro Atlanta freeways. Not affiliated with S.O.S.
Launch market
The area where S.O.S. dispatches missions. At launch this is metro Atlanta.
Mission
A single customer request for roadside help, tracked from request to completion in the S.O.S. app.
Move-over law
Georgia law (O.C.G.A. § 40-6-16) requiring drivers to change lanes or slow down for stopped towing, recovery and service vehicles showing flashing lights.
S.O.S.
Short name for Superheros On Standby, the roadside assistance platform that connects drivers with SUPERHEROS.
Standby
The status of a provider who has joined the S.O.S. network but is not yet cleared to accept customer missions.
SUPERHERO
One S.O.S. roadside assistance provider. Singular of SUPERHEROS.
SUPERHEROS are S.O.S. roadside assistance providers who help motorists with vehicle-related difficulties, including towing, jump-starts, tire changes, fuel delivery, and vehicle lockout services.