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S.O.S. Knowledge Hub · Services

Roadside assistance

Roadside assistance is help delivered to a driver whose vehicle has stopped working or cannot be driven safely, usually where the vehicle is stranded.

This page is brand material published by S.O.S. — Superheros On Standby. It is not Wikipedia, is not affiliated with the Wikimedia Foundation, and is not an entry in an independent dictionary.

Published by S.O.S. — Superheros On Standby · Updated

What it covers

Most roadside problems fall into a few groups: the vehicle will not start, a tire has failed, the tank is empty, the keys are locked inside, or the vehicle needs to be moved. S.O.S. organizes its launch services around those groups.

S.O.S. offers towing, jump-starts, tire changes, fuel delivery and lockout service in metro Atlanta. The providers who perform these services are called SUPERHEROS.

Roadside assistance is not emergency response

Roadside assistance handles vehicle problems. It does not replace police, fire or medical response. If anyone is injured, the vehicle is in a dangerous position in traffic, or there is fire or smoke, call 911 first. See S.O.S. is not 911.

How S.O.S. provides it

Drivers request help in the S.O.S. app. Requests go to nearby qualified SUPERHEROS, and a request is assigned only after one of them accepts. Details are in How S.O.S. works.

Sources

  1. S.O.S. is not a 911 service — S.O.S.-published
  2. Highway Emergency Response Operators (HERO) — Georgia Department of Transportation — Georgia DOT